Beyond project delivery – VEO gears up its lifecycle support

“Lifecycle support is no longer an add-on – it’s an integral part of how we create value for our customers,” says Olav Lundström, Service Manager at VEO.

Structured support for long-term energy needs 

Since its launch in late 2024, VEO’s Lifecycle support function has built a clearly structured offering, based on four main pillars: Service & maintenance, Technical support, Training & education, and Spare parts management. All services are available for VEO’s electrification and automation deliveries and are carefully tailored to the scope and technologies of each customer’s project. 

Early dialogue is key to tailoring the support to each project – which is why lifecycle support is now discussed as early as the tender stage, and increasingly initiated by customers themselves. 

“This shift reflects a more long-term mindset among our customers – and aligns closely with VEO’s ambition to support and accelerate the energy transition,” says Lundström. “By helping our customers optimise energy use, extend asset lifespans and ensure long-term system performance, we contribute to more sustainable and resource-efficient energy systems.” 

 

Training that supports operational reliability 

To help customers operate and maintain their systems as efficiently as possible, training plays an important role in VEO’s lifecycle support. Particular emphasis is placed on SCADA systems, where VEO applies its own control and automation solution VECAS  – developed to efficiently manage dispatch centres, plant control and network management. 

“We provide training for our customers’ operators on how the SCADA interface we’ve built works in the delivery in question. Since SCADA often acts as the brain of the automation system – linking together different parts of the installation – it’s vital that both operators and technicians understand it,” says Lundström. 

VEO Customer days, a technical seminar, is planned for September, where VEO will present its areas of expertise and the training services available to support customers in their daily operations. 

 

Improved access to technical support and spare parts  

To make support more transparent and responsive, VEO will launch a customer portal in Q3. The portal will give users a clear overview of their equipment, documentation, service tickets and history – and provide a consistent entry point for technical support. 

“This is a major step towards giving our customers better visibility into their projects – and enable smoother interaction with our support team,” says Lundström. 

The same ambition applies to spare parts management. VEO has established efficient processes for key accounts, and is now extending this model to other customer groups, particularly in hydropower and grid infrastructure. The goal is to ensure long-term availability of critical components and to support proactive spare parts strategies tailored to each project’s technical and operational realities.