VEO’s lifecycle support gains momentum with new customer portal

As systems become more complex and uptime more critical, the need for fast support, clear information and uninterrupted operations continues to grow.

”We’re seeing customers raise these questions much earlier in the process than they used to. It’s no longer just about what is delivered, but how the system will be supported and managed over time,” says Olav Lundström, Lifecycle Service Manager at VEO.

The portal: one front door for everything

The new customer portal gives customers a single point of access to their systems. Project documentation, component lists and service history are all available in one place, making it easier to keep track of systems and ongoing support.

“Instead of a long email chain, customers can now log in and have instant access to everything related to a specific project,” says Lundström. “It makes the whole interaction smoother.”

A built-in ticketing system ensures that support requests are logged, tracked and followed up consistently, reducing the risk of delays. Plans are also underway to enable direct spare parts ordering through the portal and to extend availability beyond normal working hours, meeting the growing customer demand for round-the-clock support.

Tools that reduce time on site

Also new to VEO’s lifecycle offering is VEO360 Insight, which gives customers a digital twin of their site, accessible from anywhere. Through an interactive map, operators can navigate their installation remotely, find component documentation and plan maintenance work without setting foot on site.

”VEO360 Insight has raised a lot of interest every time we’ve demonstrated it, and it’s easy to see why. When you can carry out safety reviews remotely, for example, or plan maintenance without travelling to site, you save both time and money,” says Lundström. VEO360 Insight is available as a standalone service and can also be integrated with the customer portal.

Building understanding, not just resolving issues

Digital tools can streamline a relationship, but they can’t replace physical meetings. Last autumn, VEO held its first technical customer days for Swedish and Norwegian customers, bringing together operators, technicians and VEO’s own team to discuss challenges and explore solutions face to face. A similar event for Finnish customers is planned for 2026. ”We want to truly understand our customers’ operations, not just their technical specs. Getting together like this, hearing what they’re up against and showing what we can do, that’s where the real partnership starts,” says Lundström.

Training is another central part of this approach. When operators understand the systems they are running, problems get caught earlier and downtime is reduced. ”The SCADA system is often the brain of the whole installation. If operators don’t fully understand it, a lot of value gets lost. Training is how we help customers get the most out of their systems,” Lundström adds.

Growing across the Nordics

The lifecycle support team now serves customers across Finland, Sweden and Norway, and momentum is building. Several new lifecycle support agreements have been signed this spring, with more in the pipeline. The next step is strengthening local presence across the region, ensuring fast and knowledgeable support wherever it’s needed.

”We’re not just stepping in when something goes wrong. Through annual inspections and regular maintenance we identify weaknesses early and address them before they cause disruption. Our goal is to keep our customers’ systems performing at their best, throughout their entire lifecycle,” says Lundström.

With the portal live, the team in place and customer engagement growing, VEO is now better equipped than ever to deliver on that promise. For customers, this means better control, faster support and more efficient use of their systems over time.

For more information on the customer portal, see:

veo.fi/services/lifecycle-support/customer-portal/

Or contact Olav:

Olav Lundström
Service Manager
olav.lundstrom@veo.fi